RETURN/REFUND POLICY

CANCELLATIONS - Customer who decide to CANCEL their order (Shipped or NOT Shipped) will be responsible for the transaction fee from our payment processor. Total transaction fee (including shipping/taxes) MINUS 3.6% + 0.30¢. Sorry, NO EXCEPTIONS will be made on this policy.

Return policy is 14 Days once your order has been received.

To be eligible for a return, your item(s) must be brand new, unopened and in factory sealed condition with no damage. Items do not leave our warehouse damaged (unless noted).

Customers are responsible for paying the return shipping costs for your item(s). If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You must contact us for an RMA number before shipping the item(s) back.

Factory sealed cases can not be returned for any reason once shipped.

All items purchased at a discounted price are final sale, thus we cannot offer returns for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We thank you for understanding this policy!

Ship all returns to:

Camco Toys
ATTN: Returns Dept.
PO Box 612944
San Jose, California US 95161

REFUNDS (if applicable)

Customer who decide to CANCEL their order (Shipped or NOT Shipped) will be responsible for the transaction fee from our payment processor. Total transaction fee (including shipping/taxes) MINUS 3.6% + 0.30¢. Sorry, NO EXCEPTIONS will be made on this policy.

There is a 20% restocking fee on all returned items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Refunds will be the purchase price, minus 20% restocking fee and the original shipping cost is non refundable (no exceptions)

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank once again. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@CamcoToys.com.